Dear Mia Melon & One Man Outerwear Customers: We are a smaller brand, but growing thanks to your support. We work hard to ensure everyone is happy.
Please Note: All items on our Mia Melon Outlet store are exchange or online store credit only (please advise if you would like the online credit on our Outlet Store or our Mia Melon store).
Please contact us for an RA via text only for fastest service at 604 788 0987 or click on the CHAT circle (via Mia Melon website - blue circle bottom right) to authorize and start the return/exchange process. Please Note: without a Return Authorization, your return will not be accepted at our warehouse. We will send you an RA notification which you can then either hand write or print the label on the bag and it will have return information as to where to send the package. Then reach out to us via text (fastest) or email that you have sent the return so that we can release your new jacket or activate your online store credit (see return policy above) . Please note, do not send a note within the RA box for what you want to exchange to as our warehouse will not forward them to customer service.
Return Policy - Once your item is returned back to our warehouse with all tags, unworn and inspected, we will activate your online credit which has no expiry date! For online credit, you just take the code given to you and simply apply it where it says "apply discount code" upon check out!
Please Note: Customers are responsible for the return shipment cost but we will pay for your new order to ship.
Repairs: Mia Melon is committed to offering the finest products, using only the best materials and applying strict quality control standards.
Should there be a manufacturing defect within 1 year from date of purchase, at our discretion we will either offer a specific dollar value to have it repaired, replace it or initiate an online store credit on our outlet store or Mia Melon main site. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, the deterioration of water repellent, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.